Jacob's Notebook.

Work experience
 

Walt Disney World Parks and Resorts | Orlando, FL

Resort Guest Services Trainer at Disney's Riviera Resort​, 2016 - 2020

Coordinated safe and courteous Guest arrival at a 2000+ room resort while observing/diffusing a diverse array of situations using exceptional people/telecommunication and teamwork skills. Utilized company principles to create magic and provide outstanding Guest service, while serving as a leader and resource for my peers and serving on multiple committees to enrich Guest and Cast experience. Gained high proficiencies in Disney Operating Systems (Lilo, HotSOS, SAP, TAG, Disney Arrivals, Workbrain, Hotel Experience), and partnered closely with Housekeeping, Engineering, and other departments to meet and exceed Guest expectations. 

• Selected as part of 3% of applicants as Opening Guest Service Team for Disney’s Riviera Resort, the first Deluxe Amenity Disney Vacation Club hotel. Assisted with developing protocols and procedures, and saw resort through Grand Opening. 

• Quarterly Award Recipient for outstanding trainer abilities, being a team player, and for exemplifying the Four Keys. 


• Selected as Diversity Champion and Environmentality Lead by leadership to enhance inclusivity/diversity awareness and to further Disney’s mission of conservation and Environmentality in the workplace by designing in-house materials and coordinating special events. 

Carolina Performing Arts | Chapel Hill, NC

​Secretary & Technician, 2014 - 2016

As Secretary, facilitated the correspondence and daily upkeep of the Carolina Performing Arts facility, developed and maintained positive relationships with staff and clients, collaborated with different teams, and anticipated and fulfilled a variety of needs for the 2015/16 season. As technician, collaborated with a team of 20 to build sets for world-renowned performers and held teammates accountable.

• Excelled in leadership and training roles and frequently observed/problem-solved to increase efficiency and effectiveness for the organization.

Pauper Players | Chapel Hill, NC

Chief Resource Liaison, April 2014 - April 2016​

Redefined the role of resource liaison – established more defined duties for the role (budgeting, storage organization, etc.). Partnered with executives and supervised a team of ten production staff on any given show – organizing meetings, following up on inventory needs, assisting with budgets.

• Formulated, project-managed, and supervised the creation of a photo inventory of company property for more efficient production use. 

Algonquin Books| Chapel Hill, NC

Editorial Intern, September 2014 - May 2015

Worked closely with editorial team to read, evaluate, and green-light incoming manuscripts based upon their potential to reach final publication. Assisted with the daily upkeep of the facility, attended and contributed to team meetings, and learned extensively from multiple departments – including marketing, copyrighting, artistic, and client relations. 

LAB! Theatre | Chapel Hill, NC

Co-Writer/Assistant Director/Producer​, 2016

Wrote monologues and assisted in staff/cast supervision for the premiere production of song cycle How I Spent My Saturday by artist Alex Koceja.

• Designed marketing materials and led publicity efforts for production, resulting 96% sold out run – a 25% increase from previous seasons.

Company Carolina | Chapel Hill, NC

Graphic Designer​, September 2012 - January 2014

Wrote monologues and assisted in staff/cast supervision for the premiere production of song cycle How I Spent My Saturday by artist Alex Koceja.

• Designed marketing materials and led publicity efforts for production, resulting 96% sold out run – a 25% increase from previous seasons.

Education & Coursework

University of North Carolina at Chapel Hill​ | 2012 - 2016

Bachelor of the Arts in Media and Journalism

Concentration Editing and Graphic Design, Minor in Vocal Performance

Languages

Intermediate Portuguese

Basic Spanish

HTML/CSS

Technical Skills

Hospitality Operating Systems

• LILO, HotSOS, Workbrain, SAP, Cast App, Banner, REX

Adobe Creative Cloud

• Illustrator, Photoshop, InDesign), video editing (Adobe Premiere Pro, iMovie)

Sketch

Pixelmator

Microsoft Office

• Word, PowerPoint, Excel, OneNote, Outlook, Lync

Social Media Management

• Facebook, Tumblr, Twitter, Pinterest, Instagram, Google+, Youtube

Web Development

• Komodo, HTML, CSS, Java, Wordpress

Skills

Guest Service 

Guest Experience

Graphic Design

Teamwork

Leadership Experience

Project Management

Cast Development/Recognition

Park Operations

Lodging/Front Office,

Training

Problem Solving 

Environmental Education

Decision Making 

Basic Business Metrics 

Data Collection 

Sales

Ability to handle high-stress Coaching

Operational Compliance

Inventory Management

Communication Staffing

Public Speaking 

Scheduling 

Food and Beverage Handling 

Budgeting 

Mentoring

Presentations

Administration

Telecommunication

Loss Prevention

US Driver’s License,

Adaptability

Organization

Time Management

Calendar Maintenance

Copy Editing

International Travel Experience

• Italy, Brazil, Bermuda, Canada

2010 - present

2010 - present

Harvard Manage Mentor | 2020

Digital Coursework

Completing coursework in Customer Focus, Career Management, Coaching, Innovation and Creativity, Meeting Management, and others

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Benjamin Walls Gallery | Asheville, NC

Art Consultant, 2020 - present

Assist a diverse client base with the curation and attainment of the photographic art of artist Benjamin Walls. Build strong and lasting relationships through story-telling and effective communication while increasing awareness of the brand’s mission of environmentalism. Turn casual art observers into lifelong and passionate collectors, while also assisting with the planning and personalization of custom travel experiences through Benjamin Walls' brand Wallsabout.