Jacob M. Springfield
E-mail:
Phone: (252) 764-1614
"Creative and problem-solving professional with a B.A. in Journalism and Media. Intelligentand motivated team playernoted for strong work ethic, ability to multitask, and for setting high standards for himself and others. Recognized for being adaptable, decisive, and proactive - as well as bringing camaraderie and Four Keys Awareness to the work place. Areas of expertise include Guest Service, communication, administration, and teamwork."
Work experience
Walt Disney World Parks and Resorts | Orlando, FL
Resort Guest Services Trainer at Disney's Riviera Resort, 2016 - 2020
Coordinated safe and courteous Guest arrival at a 2000+ room resort while observing/diffusing a diverse array of situations using exceptional people/telecommunication and teamwork skills. Utilized company principles to create magic and provide outstanding Guest service, while serving as a leader and resource for my peers and serving on multiple committees to enrich Guest and Cast experience. Gained high proficiencies in Disney Operating Systems (Lilo, HotSOS, SAP, TAG, Disney Arrivals, Workbrain, Hotel Experience), and partnered closely with Housekeeping, Engineering, and other departments to meet and exceed Guest expectations.
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Selected as part of 3% of applicants as Opening Guest Service Team for Disney’s Riviera Resort, the first Deluxe Amenity Disney Vacation Club hotel. Assisted with developing protocols and procedures, and saw resort through Grand Opening.
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Quarterly Award Recipient for outstanding trainer abilities, being a team player, and for exemplifying the Four Keys.
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Selected as Diversity Champion and Environmentality Lead by leadership to enhance inclusivity/diversity awareness and to further Disney’s mission of conservation and Environmentality in the workplace by designing in-house materials and coordinating special events.
Carolina Performing Arts | Chapel Hill, NC
Secretary & Technician, 2014 - 2016
As Secretary, facilitated the correspondence and daily upkeep of the Carolina Performing Arts facility, developed and maintained positive relationships with staff and clients, collaborated with different teams, and anticipated and fulfilled a variety of needs for the 2015/16 season. As technician, collaborated with a team of 20 to build sets for world-renowned performers and held teammates accountable.
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Excelled in leadership and training roles and frequently observed/problem-solved to increase efficiency and effectiveness for the organization.
Pauper Players | Chapel Hill, NC
Chief Resource Liaison, April 2014 - April 2016
Redefined the role of resource liaison – established more defined duties for the role (budgeting, storage organization, etc.). Partnered with executives and supervised a team of ten production staff on any given show – organizing meetings, following up on inventory needs, assisting with budgets.
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Formulated, project-managed, and supervised the creation of a photo inventory of company property for more efficient production use.
Algonquin Books| Chapel Hill, NC
Editorial Intern, September 2014 - May 2015
Worked closely with editorial team to read, evaluate, and green-light incoming manuscripts based upon their potential to reach final publication. Assisted with the daily upkeep of the facility, attended and contributed to team meetings, and learned extensively from multiple departments – including marketing, copyrighting, artistic, and client relations.
LAB! Theatre | Chapel Hill, NC
Co-Writer/Assistant Director/Producer, 2016
Wrote monologues and assisted in staff/cast supervision for the premiere production of song cycle How I Spent My Saturday by artist Alex Koceja.
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Designed marketing materials and led publicity efforts for production, resulting 96% sold out run – a 25% increase from previous seasons.
Company Carolina | Chapel Hill, NC
Graphic Designer, September 2012 - January 2014
Wrote monologues and assisted in staff/cast supervision for the premiere production of song cycle How I Spent My Saturday by artist Alex Koceja.
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Designed marketing materials and led publicity efforts for production, resulting 96% sold out run – a 25% increase from previous seasons.
Education & Coursework
University of North Carolina at Chapel Hill | 2012 - 2016
Bachelor of the Arts in Media and Journalism
Concentration Editing and Graphic Design, Minor in Vocal Performance
Languages
Intermediate Portuguese
Basic Spanish
HTML/CSS
Technical Skills
Hospitality Operating Systems
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LILO, HotSOS, Workbrain, SAP, Cast App, Banner, REX
Adobe Creative Cloud
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Illustrator, Photoshop, InDesign), video editing (Adobe Premiere Pro, iMovie)
Sketch
Pixelmator
Microsoft Office
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Word, PowerPoint, Excel, OneNote, Outlook, Lync
Social Media Management
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Facebook, Tumblr, Twitter, Pinterest, Instagram, Google+, Youtube
Web Development
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Komodo, HTML, CSS, Java, Wordpress
Skills
Guest Service
Guest Experience
Graphic Design
Teamwork
Leadership Experience
Project Management
Cast Development/Recognition
Park Operations
Lodging/Front Office,
Training
Problem Solving
Environmental Education
Decision Making
Basic Business Metrics
Data Collection
Sales
Ability to handle high-stress Coaching
Operational Compliance
Inventory Management
Communication Staffing
Public Speaking
Scheduling
Food and Beverage Handling
Budgeting
Mentoring
Presentations
Administration
Telecommunication
Loss Prevention
US Driver’s License,
Adaptability
Organization
Time Management
Calendar Maintenance
Copy Editing
International Travel Experience
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Italy, Brazil, Bermuda, Canada
2010 - present
2010 - present
Harvard Manage Mentor | 2020
Digital Coursework
Completing coursework in Customer Focus, Career Management, Coaching, Innovation and Creativity, Meeting Management, and others
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Benjamin Walls Gallery | Asheville, NC
Art Consultant, 2020 - present
Assist a diverse client base with the curation and attainment of the photographic art of artist Benjamin Walls. Build strong and lasting relationships through story-telling and effective communication while increasing awareness of the brand’s mission of environmentalism. Turn casual art observers into lifelong and passionate collectors, while also assisting with the planning and personalization of custom travel experiences through Benjamin Walls' brand Wallsabout.