Jacob's Notebook.

Professional info
 

Creative and problem-solving professional with a B.A. in Journalism and Media. Intelligentand motivated team playernoted for strong work ethic, ability to multitask, and for setting high standards for himself and others. Recognized for being adaptable, decisive, and proactive - as well as bringing camaraderie and Four Keys Awareness to the work place. Areas of expertise include Guest Service, communication, administration, and teamwork.

Work experience
 

Walt Disney World Parks and Resorts | Orlando, FL

Hospitality Trainer at Port Orleans Resort​, 2016 - present

Coordinated safe and courteous Guest arrival at a 2000+ room resort while observing/diffusing a diverse array of situations using exceptional people/telecommunication and teamwork skills. Utilized the Four Keys Basics of Safety, Courtesy, Show, and Efficiency to create magic and provide outstanding Guest service. Gained high proficiencies in Disney Operating Systems (Lilo, HotSOS, SAP, TAG, Disney Arrivals, Workbrain, Hotel/MyDisney Experience, REX). Partnered closely with Housekeeping, Engineering, and other departments to exceed Guest expectations.

• Quarterly Award Recipient for outstanding trainer abilities, being a team player, and for exemplifying the Four Keys across several departments.

• Selected as Diversity Champion by leadership to partner as a larger Disney Team to enhance inclusivity and diversity in the work place.

• Selected as Environmentality Lead to coordinate events/distribute collateral to further Disney’s mission of conservation and Environmentality.

• Facilitated the digitizing of Bell Service Time Call Sheets, greatly increasing the efficiency and accuracy of the operation.

Carolina Performing Arts | Chapel Hill, NC

​Secretary & Technician, 2014 - 2016

As Secretary, facilitated the correspondence and daily upkeep of the Carolina Performing Arts facility, developed and maintained positive relationships with staff and clients, collaborated with different teams, and anticipated and fulfilled a variety of needs for the 2015/16 season. As technician, collaborated with a team of 20 to build sets for world-renowned performers and held teammates accountable.

• Excelled in leadership and training roles and frequently observed/problem-solved to increase efficiency and effectiveness for the organization.

Pauper Players | Chapel Hill, NC

Chief Resource Liaison, April 2014 - April 2016​

Redefined the role of resource liaison – established more defined duties for the role (budgeting, storage organization, etc.). Partnered with executives and supervised a team of ten production staff on any given show – organizing meetings, following up on inventory needs, assisting with budgets.

• Formulated, project-managed, and supervised the creation of a photo inventory of company property for more efficient production use. 

LAB! Theatre | Chapel Hill, NC

Co-Writer/Assistant Director/Producer​, 2016

Wrote monologues and assisted in staff/cast supervision for the premiere production of song cycle How I Spent My Saturday by artist Alex Koceja.

• Designed marketing materials and led publicity efforts for production, resulting 96% sold out run – a 25% increase from previous seasons.

Company Carolina | Chapel Hill, NC

Graphic Designer​, September 2012 - January 2014

Wrote monologues and assisted in staff/cast supervision for the premiere production of song cycle How I Spent My Saturday by artist Alex Koceja.

• Designed marketing materials and led publicity efforts for production, resulting 96% sold out run – a 25% increase from previous seasons.

Education
 

Languages

Intermediate Portuguese

Basic Spanish

HTML/CSS

Technical Skills

Disney Operating Systems

• LILO, HotSOS, Workbrain, SAP, Cast App, Banner, REX

Adobe Creative Cloud

• Illustrator, Photoshop, InDesign), video editing (Adobe Premiere Pro, iMovie

Sketch

Pixelmator

Windows Office

• Word, PowerPoint, Excel, OneNote, Outlook, Lync

Social Media Management

• Facebook, Tumblr, Twitter, Pinterest, Instagram, Google+, Youtube

Web Development

• Komodo, HTML, CSS, Java, Wordpress

Skills

Guest Service 

Guest Experience

Graphic Design

Teamwork

Leadership Experience

Project Management

Cast Development/Recognition

Park Operations

Lodging/Front Office,

Training

Problem Solving 

Environmental Education

Decision Making 

Basic Business Metrics 

Data Collection 

Sales

Ability to handle high-stress Coaching

Operational Compliance

Inventory Management

Communication Staffing

Public Speaking 

Scheduling 

Food and Beverage Handling 

Budgeting 

Mentoring

Presentations

Administration

Telecommunication

Loss Prevention

US Driver’s License,

Adaptability

Organization

Time Management

Calendar Maintenance

Copy Editing

International Travel Experience

• Italy, Brazil, Bermuda, Canada

2010 - present

2010 - present

University of North Carolina at Chapel Hill​ | 2012 - 2016

Bachelor of the Arts in Media and Journalism

Concentration Editing and Graphic Design, Minor in Vocal Performance